Memorial Sloan-Kettering Cancer Center Systems Support Specialist in New York, New York

Systems Support Specialist

Job Posting Number: 21205

Information Technology

New York,NY

April 10, 2018

Company Overview:

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.

For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Details:

Knowledge and support of all systems in and out of the Operating Room. This includes computer operating systems, hardware, printers, laptops, mobile devices, network, wifi, RFID, digital video recording systems and any technology that is introduced into the environment. Individual must be proactive and identify potential problems before they occur. Downtime must be minimized.

Diagnose and resolve problems promptly to minimize down time. These problems may require interaction with vendors and other support services. Individual must work with problem until issues are completely resolved. Individual must provide temporary solutions as warranted in order to maintain proper functioning of the environment. Individual will manage spare parts inventory and supplies in order to repair problems and return equipment to proper working order promptly.

Support the various components of the complex integrated environment in the Operating Room. Individual must be familiar with all systems and ensure that all parts are working as designed. Any changes or addition to the environment must be fully documented.

Respond to calls to support desk. Create and manage help tickets. Document and properly close tickets.

Work as a member of a project team. Ensure all project tasks are completed on a timely basis. Report issues or delays on any aspect of the project task.

Bachelor’s Degree Computer Science or related field

2-4 years Information Systems, Operating Room or other medical environment experience


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.