Memorial Sloan-Kettering Cancer Center Senior Process Improvement Engineer, Symptomatic Patient Program in New York, New York
Senior Process Improvement Engineer, Symptomatic Patient Program
Job Posting Number: 22321
Professional – Data Management & Analytics
July 11, 2018
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.
The Senior Process Improvement Engineer, Symptomatic Patient Program, is responsible for planning, implementing and evaluating operational process design for a novel Strategy & Innovation project at Memorial Sloan Kettering Cancer Center. The Symptomatic Patient project aims to expand cancer care beyond the hospital and clinic spaces into the patients’ homes, and to proactively monitor and care for patients before they become acutely ill.
The Sr. Process Improvement Engineer collaborates with multiple workstreams within Strategy & innovation and Clinical Operations to facilitate lean, high reliability design for the program. This requires networking with clinical departments and services, administration, inpatient units and outpatient practices, in addition to the project teams. This work includes, though is not limited to, facilitation of project and kaizen events; management and surveillance of process data for opportunities; messaging trends in the data to leadership, departments and staff; and education and coaching of managers and front line staff.
In addition, the Sr. PIE serves as a change agent for project implementation and for MSK’s Operational Excellence program; Coaches the facilitators of teams/directly facilitates teams that will identify, design and implement solutions using sound engineering principles, including Six Sigma and Lean methodology, that will result in one or more of the following: high-quality process design; improved patient access; increased efficiency and productivity including off-loading urgent care and inpatient demand; improved patient safety & reliability; reduced cost; improved employee safety; and greater overall system capacity & capability; Mentors and coaches, in consultation with the Director of Continuous Improvement and Process Engineering and senior leadership, the entry level process improvement engineers and relevant organizational managers and staff; Collaborates with project managers and change leadership staff to deliver results and implement the Symptomatic Patient and Operational Excellence programs.
A Bachelor’s degree (Master’s preferred) with at least 3 years of experience in Industrial Engineering, Operations Management, Healthcare Management OR RN, PA, pharmacy, or other healthcare-related field with significant Lean/Six Sigma training and experience.
Lean Bronze or Lean/Six Sigma Black Belt Certification, or equivalent experience, required. Experience with design and innovation projects is a plus.
Experience in telemedicine, or telecommunications enabling remote provision of services is preferred.
Strong data analysis experience – Strong proficiency with Minitab or similar statistical software and with Tableau; familiarity with healthcare databases like Vizient.
Strong process mapping and visualization – Microsoft Visio, Value stream mapping software, such as eVSM or QI Macros, Enterprise architecture software with process/VSM mapping and simulation capabilities, such as CaseWise.
Excellent written and verbal communication- Strong proficiency in basic Microsoft Office Suite (Excel, Access, PowerPoint, Word).
Influence and networking – Ability to network, persuade and influence, engage stakeholders, build strong teams, positive internal customer focus.
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
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