Memorial Sloan-Kettering Cancer Center Scheduler, Radiology in New York, New York
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time.Join us and make a difference every day.
TheDepartment of Radiologyis seeking a Scheduler that will ensure that all patients are scheduled appropriately and efficiently for procedures, including CT, MRI, Ultrasound, Mammography, Bone densitometry and Nuclear Medicine. He/she will provide general patient information, specific prep instructions and directions to procedure areas. TheSchedulerwill also resolve all related issues, directs calls, and confirms appointments.You Are:
Quick learner when facing new situations
Confident under pressure
Articulate and able to deliver messages in a clear, compelling and concise manner
Able to quickly and decisively take action in a fast-changing, unpredictable situations
Energized when faced with ambiguity and uncertainty
Schedule all outpatient procedures according to patient needs and specified scheduling parameters. Must screen patients according to the guidelines and give pre-procedure instructions for blood work and instructions for fasting.
Answer the telephone using correct telephone techniques and procedures in an efficient manner and handle each inquiry in a competent and courteous way. Directs all calls appropriately and contacts the area when necessary.
Confirms all appointments starting 48 hours before the procedure and follows up with patients who have not been confirmed 24 hours before their procedure. E-mails modality with cancellations and patients who could not be confirmed. Maintains centralized database of confirmation calls.
Reschedule and cancel appointments as requested.
Registers new patients in RMS and informs them that they will receive a call from Registration prior to their procedure
Register outside MD’s who are not in the system by finding their NPI numbers, address and phone numbers either from the patient or by calling the doctor’s office. Add their information into RIS.
Maintain the necessary add-on spreadsheet.
Work as part of a team by cooperating with other Radiology staff members and all Center personnel. Participate in training, orientation and mentorship for new schedulers.
Follow downtime procedures by maintaining downtime materials.
Completes special projects as assigned by the manager or supervisor.
Work: 9:00AM-5:00PM, Monday - Friday
Bachelor’s Degree preferred or four years related work experience
Experience with computers, preferably with scheduling software
Familiarity with Medical Terminology#LI-POST
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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