Memorial Sloan-Kettering Cancer Center Process Improvement Engineer - Quality and Safety in New York, New York

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time.Join us and make a difference every day.

Job Description


The mission of the Operational Excellence Program (Op-Ex) at MSK is to partner with key stakeholders across the organization to identify projects and initiatives that consistently deliver the ideal end-to-end, experience to every patient and family through a culture of innovation, collaboration and continuous improvement. The Process Improvement Engineer – Quality and Safety, is a member of MSK’s Op-Ex team and is responsible for planning, implementing and evaluating operational process design for the Department of Quality and Safety (DQS) at Memorial Sloan Kettering. Are you ready to join our innovative Op-Ex Team?


  • Provides expertise in project design, development, implementation, training and support for processes and workflows related to Quality and Safety programs.

  • Lead and oversee the timely and successful completion of projects.

  • Actively participate in Root Cause Analysis to identify areas for improvement including process redesign, workflow alignments and adjustments, and elimination of redundant and unnecessary tasks to create safe, standard and effective action plans.

  • Collaborate with project managers and change leadership staff to deliver results and implement the organization’s Op-Ex program.


  • A Bachelor’s degree (Master’s preferred) with at least 2 years of experience in Industrial Engineering, Operations Management, Healthcare Management, Nursing, PA, Pharmacy, or other healthcare-related field with significant Lean/Six Sigma training and experience.

  • Lean Bronze or Lean/Six Sigma Black Belt Certification, or equivalent experience, required. Experience with design and innovation projects is a plus.

  • Strong data analysis experience - Strong proficiency with Minitab or similar statistical software and with Tableau; familiarity with healthcare databases like Vizient.

  • Strong process mapping and visualization - Microsoft Visio, Value stream mapping software, such as eVSM or QI Macros, Enterprise architecture software with process/VSM mapping and simulation capabilities, such as CaseWise.

  • Excellent written and verbal communication- Strong proficiency in basic Microsoft Office Suite (Excel, Access, PowerPoint, Word).

  • Influence and networking - Ability to network, persuade and influence, engage stakeholders, build strong teams, positive internal customer focus.

Hours:Days, Monday - Friday#LI-MA1


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Requisition ID2018-26339

CategoryProfessional - Hospital Administration