Memorial Sloan-Kettering Cancer Center MSK Direct Care Advisor, Sr (Bilingual) in New York, New York

MSK Direct Care Advisor, Sr (Bilingual)

Job Posting Number: 23804


New York,NY

July 2, 2018

Company Overview:

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.

For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Details:

MSK is seeking a bilingual Sr. MSK Direct Care Advisor to join our team. The Sr. MSK Direct Care Advisor provides guided access to MSK for employees and family members of large, self-insured companies and other organizations with which we’ve partnered. They represent the MSK brand, making a positive first impression and shepherding patients through their first experiences at MSK.

You Will:

  • Serve as first point of contact for patients and caregivers affiliated with a MSK Direct partner organization

  • Convey the MSK brand, representing the singular and relentless commitment to defeating cancer, and the personal, direct, and caring partnership we establish with patients.

  • Actively guide patient expectations and appointment preparation, in order to maximize the likelihood that patient will opt to receive treatment at MSK, after completing that first consult.

  • Collect detailed clinical information from patient, their family member and/or physician to establish current clinical situation (diagnosis, testing and treatment to date) and assess the patient’s needs.

  • Screen cases, using established criteria and seeking input from their nurse colleagues as needed and referring to outside resources where appropriate.

  • Create (new patient) or access (established patient) record in Cadence to capture details of clinical history and status, and documents each interaction related to patient’s case.

  • Schedules appointments, and communicates details and expectations to patient or caregiver.

  • Assist with obtaining records, pathology, etc., delegating to external partners as appropriate.

  • Build strong patient relationships, gaining insight into customer needs, and identifies opportunities to benefit them.

  • Facilitates (or provides directly) a warm-welcome and wayfinding at a patient’s first MSK visit

  • Serves as an effective ambassador for MSK Direct within MSK, and in interactions with partner organizations.

  • Provide seamless coverage for colleagues, taking over their cases to prevent any lapse in forward progress for the patient.

You Need:

  • A High School Diploma/GED; Bachelor’s Degree preferred

  • 2-4 years experience

  • Demonstrated strength in making quality decisions, ensuring accountability, and both driving results independently and working collaboratively with colleagues.

  • Outstanding customer service skills

  • Excellent written and oral communication skills

Second language proficiency strongly preferred:

  1. *Mandarin

  2. *Portuguese, Turkish, Arabic, French, Russian, or other


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.