Memorial Sloan-Kettering Cancer Center MSK Care Advisor in New York, New York

MSK Care Advisor

Job Posting Number: 21276


New York,NY

April 10, 2018

Company Overview:

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.

For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Details:

The MSK Care Advisor acts as part of an administrative and clinical team to receive, assess, and bring to appropriate resolution all new visit (external and internal) requests for physician services at the Center while demonstrating excellent customer service and communication skills.

You Will:

  • Screens requests according to Service and Physician criteria to ensure the most accurate scheduling.

  • Maximize patient access while providing a public relations role sensitive to patients’ needs by using critical thinking and decision making skills.

You Have:

  • Interest in a role that combines both clinical and administrative responsibilities.

  • 1-3 years of related experience within the healthcare field; a Bachelor’s degree is strongly preferred.

  • Knowledge of medical terminology; ability and interest to learn clinical information and criteria.

  • Ability to handle acutely ill outpatients in stressful situations.

  • Knowledge of Microsoft Excel and Word.

  • Availability Monday-Friday (Must be flexible between the hours of 8am and 6pm; schedules vary for Department coverage)

  • Superb communication skills; able to effectively partner with patients and colleagues.

  • A strong interest in working with people in a customer service environment.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.