Memorial Sloan-Kettering Cancer Center Manager, HR Resource Center in New York, New York

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time.Join us and make a difference every day.

Job Description

Are you a problem solver? A motivator? Are you the kind of person who takes pride in taking care of issues and delivering outstanding service?

MSK has an exciting opportunity for you as a Manager for our HR Resource Center. Our midtown-based HRRC delivers a high level of service to our employees and managers by responding to employee’s Human Resources systems, process, and policy inquiries in areas such as Benefits, Compensation, Finance, Employee Relations and Payroll in an efficient, accurate and compliant manner. The hallmarks of our team are in delivering services that are timely, accurate and highly adapted to our fast-paced environment.

We follow a framework of a multi-tiered support model in which Tier 1 serves as the first point of contact for initial questions, Tier 2 addresses more complex, advanced inquiries and provides system transactional support, and Tier 3 is an escalation point to our centers of expertise to resolves issues beyond the scope of the resource center.

We are looking for the Manager to play a vital role in this centralized function!

As aManager, HR Resource Center, you will:

  • Lead and the day-to-day operations HRRC team to ensure operational effectiveness.

  • Focus on developing and continually improving high-levels of customer service and satisfaction.

  • Be responsible for establishing and assessing key performance indicators in support of defined service level agreements.

  • Maintain a strong functional team through effective recruiting, training, mentoring, team building and leadership planning

  • Partner and serve as a liaison with HR functional areas to establish business rules and processes for service critical issue protocols, and resolving service delivery related issues that may arise.

You are:

  • A cultivator of innovation who crafts and champions new ways for the organization to be successful.

  • Consistently achieves results, even under tough circumstances.

  • Capable of building positive relationships and delivering customer-centric solutions.

  • Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances.

  • A Problem-solver with an eye towards process improvement.

  • Building effective teams where team members apply their diverse skills and perspectives to achieve common goals.

You need:

  • Proven supervisory/management experience.

  • Experience in the healthcare setting strongly preferred; MSK experience a plus.

  • A bachelor’s degree, or equivalent experience

  • 4-7 years experience in healthcare environment, preferably in Human Resources.

  • Experience with a ticketing/case management tool highly preferred.

  • Deep understanding related to HR Programs, Policies, and Procedures.

  • Strong writing skills.

  • A proven dedication to providing superb customer service.

  • Effective managerial skills that can energize, develop, and lead multi-disciplined work teams to respond to business needs.

  • Able to build plans, devise work schedules, and lead according to performance standards, budget, and workloads.


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Requisition ID2018-27457

CategoryProfessional - Human Resources