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Memorial Sloan-Kettering Cancer Center Manager, Design Operations in New York, New York

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time.Join us and make a difference every day.

Job Description

Enthusiastic about making a difference and leading amazing teams?

As part of the Strategy and Innovation department at Memorial Sloan Kettering Cancer Center, theDesign Ops Manageris an integral part of the Design Innovation Group leadership. We are looking for someone to partner in the development of the people, processes and priorities that bring human-centered design to life.

We are seeking a leader with a solid background in design management, including a successful track record managing designers. Experience in a complex non-design-led organization is a plus.

You will:

  • Managing a cross-disciplinary team of design strategists (with backgrounds in service design, UX, organizational design, behavioral design, design research, etc) with a focus on thoughtful professional development and capacity building on an individual and individual level.

  • Evaluating and implementing tools for research, design and team management/culture.

  • Collaborating and coordinating with team leads to establish, implement and maintain a knowledge management system.

  • Recruiting design talent.

  • Designing onboarding experience for new team members and “reboot” experiences for tenured staff.

  • Cultivating opportunities to share work both internally and externally.

  • Bridging the design, leadership, development and operational partners to create collaborative relationship sand opportunities.

You have:

  • Bachelor’s Degree and 7-10 years of experience in Design/Management

  • Master's Degree preferred but not required

  • Experience managing design teams and projects required

  • In lieu of a bachelor’s degree, four years of job-related work experience can be accepted.



MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Requisition ID2019-28442

CategoryStrategy & Innovation

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