Memorial Sloan-Kettering Cancer Center Assistant Dispatcher, Nursing Support Services in New York, New York

Company Overview

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes. For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time.Join us and make a difference every day.

Job Description



  • Able to thrive in a fast-paced environment.

  • A strong communicator in both oral and written communications.

  • Able to problem solve and deliver results.

  • Someone with attention to detail and the ability to identify and implement process improvements.

  • A team player.


  • Transport patients (on stretchers, wheelchairs or walking) throughout Memorial Hospital. Transport bodies from patient floors to morgue. Assists nursing personnel in the transfer of patients to and from stretchers and beds.

  • Distribute Patient Escort Service/Nursing equipment as needed. Gathers soiled equipment, delivers to proper area for cleansing and collects it for redistribution.

  • Maintain Patient Escort Service equipment in good condition and reports mechanical failures or repairs as needed. Follows established sanitary and safety rules of the department and hospital such as frequent had washing, wearing of gloves and radiation safety badge, etc.

  • Obtains and logs in all service requests. Dispatches 15-30 Patient Escort Service Aides to transport, pick up and deliver specimens and supplies, and transport bodies to the morgue. ,Monitors and ensures timely completion of assignments.

  • Review workload throughout the day/evening and ensures adequate staffing. In the absence of supervisor, determines overtime staffing, when needed. Responds to customer issues and makes rounds of floors.

  • Monitor job performance and availability of Patient Escort Service Aides; provide Supervisor/Manager with input for employee performance evaluations. Reports employee problems and any unusual occurrences to Supervisor/Manager, both verbally and in writing.

  • Assist in training Patient Escort Service Aides by answering procedural questions, advising routes to use and by demonstrating proper use of equipment.

  • Ensure availability and proper functioning of equipment. Report shortages and repair problems to Supervisor/Manager. Maintain a clean, safe and orderly work area.

  • Maintain neat and accurate records. Gather quality assurance and statistical data, as required.


  • High School Diploma or equivalent education.

  • 2 years experience as a patient transporter or relevant experience.

  • Intermediate computer skills.


  • Fulltime hours: shifts flexible between 7:00am and 11:30pm M-F and every weekend.

  • Fulltime hours: Nights - 11:15pm to 7:15am M-F with weekend rotation.

  • Fulltime hours: 7:00am to 3:30pm M-F with weekend rotation



MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Requisition ID2019-30212

CategoryAllied Health - All