Memorial Sloan-Kettering Cancer Center Applications Support Analyst (Dept. of Medicine) in New York, New York

Applications Support Analyst (Dept. of Medicine)

Job Posting Number: 16787

Information Technology

New York,NY

February 19, 2018

Company Overview:

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.

For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Details:

MSK is seeking an Advanced Application Analyst to join our amazing team. In this role, the Application Analyst will be responsible for analysis, evaluation of software features and functions, implementations, configuration, testing, deployment, documentation and on-going support of assigned applications. In addition, you will coordinate all information technology related activities between end user departments and corresponding IS groups.

You will also:

  • Interpret and evaluate client informational needs, gather and analyze relevant data and develop these into appropriately detailed system workflows or new application requirements

  • Work with cross-functional teams to design and implement business requirements

  • Develop detailed system and program specifications, including data conversion, interfaces, and custom reporting to ensure business requirements are met

  • Provide input for production related issues

  • Utilize standard templates to accurately and concisely write requirement and functional specifications

  • Configure application setup to optimize end-user workflow and system capabilities

  • Identify, understand and communicate configuration options within core system processes to end users to facilitate full system capability utilization

  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential problem areas in IT systems across the organization

  • Collaborate with business owners to translate system functionality and configuration to business process requirements

  • Coordinate and perform tests, including system, integration, and customer acceptance, for modified and new systems, and other post-implementation support

  • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems

  • Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications

You Are:

  • Capable of building strong customer relationships and delivering customer-centric solutions

  • A good decision-maker, with proven success at making timely decisions that keep the organization moving forward

  • Able to work effectively in an environment notable for complex, sometimes contradictory information

  • Consistently achieving results, even under tough circumstances

  • Adept at planning and prioritizing work to meet commitments aligned with organizational

  • Adept at building partnerships and working collaboratively with others to meet shared objectives and goals

  • An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding

  • Resilient in recovering from setbacks and skilled at finding detours around obstacles

  • Able to operate effectively, even when things are not clear or the way forward is not obvious

  • Adept at learning quickly, applying insights from past efforts to new situations

You Need:

  • Bachelor’s degree in Computer Science or related field

  • 4-7 years professional experience

  • Experience with business owners in a clinical setting preferred

  • Database query skills helpful

  • Knowledge of HL7 interfaces required

  • Off-hours support required


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

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